Service and Maintenance

 
 
 
 
 

About

In order to ensure you get the maximum performance from your Ecodan Heat Pump throughout its working life, you need to​ arrange for the system to be regularly serviced and maintained.​

Using this website you will find the Serv​ice and Maintenance Plan that's right for you or arrange for one of our advisers to call you to a​nswer any questions you may have.

Contact us in an emergency​

Plans

 
 
 
 
 
 

We offer 3 different Service and Maintenance plans. Rollover the tabs to the left to find out more.

What's included?

  • Clean Ecodan outdoor unit
  • Anti-freeze check
  • Cleaning of filters
  • Removal of any trapped air
  • Check pressure
  • Check flow rate and adjust where possible
  • Check and optimise controller settings
  • Produce customer report

What's included?

All of plan 1 plus the following:

  • Check of immersion heater function
  • Test unvented safety equipment
  • Charge expansion vessel
  • Test heat up performance in heating and hot water mode
  • Check and repair ecodan insulation

Our most comprehensive level also includes full breakdown cover to offer complete peace of mind.

In addition to this, we will supply and fit a Wi-Fi Adaptor to the heating system free of charge. This will enable the Ecodan to be monitored and controlled from anywhere in the world from a PC or Tablet. We will also reduce the monthly charge by 10% for all systems connected to this service.

What's included?

All of plan 1 + 2 plus the following:

  • Comprehensive maintenance cover 1
  • 24-Hour response 2
  • FREE Wi-Fi Adaptor and installation allowing PC or Tablet control 3

1. £50 excess applies and we reserve the right to charge further in the case of a wasted or unnecessary visit. 2. We aim to be with you within 24 hours. Although this cannot be guaranteed in times of peak demand. 3. Wi-Fi Adaptor installation is subject to there being compatible controls installed on the system, the availability of a suitable Wi-Fi network and the network owner’s permission to connect the device.

 
 
 

FAQs

We understand that reading terms and conditions can be time consuming and sometimes confusing. Although we would always recommend you do so if you take out one of our service and maintenance plans, we have prepared a fr​equently asked questions document that covers some of the most common questions. 

You will be issued the full terms and conditions when you order your services, alternatively if you would like to request a copy separately please get in touch and we will send them to you.

Contact

You can get in touch with us in the following ways:

Email – ecodan.service@meuk.mee.com

Telephone - 0161 866 6064*

Post

Mitsubishi Electric,
First Floor Unit 12,
Mercury Park Trafford Park
Manchester M41 7LY

*office hours 8am – 6pm Monday to Friday excluding English public holidays

If you are contacting us in an emergency please get in touch by telephone, outside office hours the above number will divert to a member of our technical services team who can help get your problem sorted.

If you would like to hear more about our service and maintenance plans please contact us during office hours and we will be happy to help.

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